Refund Policy

At Midoya, customer satisfaction is our highest priority. We are committed to providing high-quality products and an excellent shopping experience.

Due to the hygienic nature of our products, all underwear and intimate apparel sold on midoya-shop.com are non-returnable and non-refundable once delivered. This policy helps ensure the health, safety, and protection of all our customers.

We kindly ask that you carefully review the product description, size guide, and your order details before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery. Include your order number along with clear photos of the item and its packaging so we can review your request promptly.

If your claim is approved, we will provide an appropriate solution, which may include a replacement or refund at our discretion.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, it can no longer be canceled.

Contact Us

If you have any questions regarding this Refund Policy, our Customer Support team will be happy to assist you.

Thank you for choosing Midoya. We appreciate your trust and are committed to delivering quality products and exceptional service.